Responsible Gambling —
Keep the fun, keep the control
Enjoying entertainment at joy9 means knowing your limits and playing with a clear head. On this page you will find detailed information on self-exclusion, deposit limits and support.
joy9's Commitment
We believe the enjoyment of playing is complete only when it is done consciously and in a controlled way.
joy9 is an entertainment platform — not a source of income. Our goal is for every user to play safely and responsibly. We have put in place a number of control tools for users in Bangladesh, which you can use at any time.
Our Terms and Conditions clearly state that to open an account at joy9 and take part in any betting or casino activity, the user must be at least 21 years of age. No account is kept active without age verification.
Gambling addiction is a real problem and needs to be taken seriously. Keep the following in mind:
- Betting or casino games are never a way to solve financial problems.
- Do not place more bets in an attempt to recover money you have lost.
- Do not give gambling more priority than spending time with family and friends.
- Never bet with borrowed money or emergency savings.
- Take regular breaks and use the full break feature when needed.
To learn how information related to your account is stored and used, please read our Privacy Policy.
Control Tools
joy9 gives you the ability to manage your own playing experience. The tools below are always available free of charge.
Deposit Limit
Set a maximum amount for daily, weekly or monthly deposits. Once set, there is a 24-hour waiting period before the limit can be increased.
Deposit ControlLoss Limit
Decide in advance how much you are willing to lose within a given period. Once the limit is reached, the system will automatically stop you.
Spending ControlSession Time Limit
Set in advance how long you will play in one session. When the time is up, a reminder or automatic logout will occur so you do not spend more time than intended.
Time ManagementTake a Break
Request a temporary break from 1 day up to 6 weeks. During this time, logging into your account or placing bets will not be possible.
Temporary BreakSelf-Exclusion
If you want to keep your account closed for a longer period, choose self-exclusion. Your account can be deactivated for a minimum of 6 months or permanently.
Long-Term ProtectionReality Check
At set intervals, a pop-up will inform you how long you have been playing and how much you have spent, so you can make informed decisions.
Awareness NoticeTo use these tools or if you have any questions, contact our 24/7 live chat or email support. You can also visit our FAQ page for answers to common questions.
Warning Signs
If any of the signs below are present in you or someone you know, it is time to seek help.
- Repeatedly placing bets to recover lost money and being unable to stop.
- Hiding your gambling habit from family and friends or lying about it.
- Spending money set aside for essential costs such as rent, food or medical expenses on gambling.
- Feeling restless, irritable or moody when unable to play.
- Spending most of your time betting online while reducing time with friends and family.
- Repeatedly gambling with borrowed money or money taken on credit.
- Repeatedly breaking limits even after setting them.
Where to Get Help
If you are struggling, do not try to handle it alone — seek help.
joy9 Support (24/7)
Our live chat and email support team is available around the clock in both Bangla and English. Contact live chat directly to set a deposit limit or request self-exclusion. Email: [email protected]
Family and Trusted People
Open up about your problem to a family member or a close friend. The understanding and company of someone you trust can often be the first step towards professional help.
Professional Counselling
Mental health specialists and counsellors who deal with gambling addiction are available in Bangladesh. Contact the psychiatry department of a local hospital or a private counselling centre — this is a sign of courage, not weakness.
Request Self-Exclusion
Fill in the details below to contact our support team. We will process your request within 24 hours.
For urgent needs, contact us directly via live chat.
Protection of Minors
You must be at least 21 years of age to take part in any betting or casino activity at joy9.
Date of birth is verified at registration. Additional identity documents may be requested if there is any doubt. Minors are not permitted to open an account, and if confirmed, the account will be closed immediately.
A note for parents — use parental control software on your device and keep your joy9 account login details out of reach of your children. Keeping children and teenagers away from gambling sites is entirely the responsibility of the family.
If you suspect that a minor has opened an account, notify us immediately by email or live chat — we will act promptly.
For players aged 21
or above only
Frequently Asked Questions
Answers to frequently asked questions about responsible gambling are provided here.